| Dear Ms. Schrock,
We just want you to know how pleased we are
with our new garage door. My husband saw it for
the first time last weekend. He really liked it,
too. I think he was pleasantly surprised at how
good it looked and how smoothly it worked!
We also wanted to let you know what a
pleasant experience it was dealing with Trina
and the guys that came and measured and the guys
who came to install. All were very punctual and
professional. What a pleasure to find folks
these days who are pleasant, professional and
willing to go an extra step or tow to
accommodate the client/consumer. That is a very
rare privilege anymore!
I had come to your business a couple of times
to get new remote openers after we purchased the
property in 1990. And that is really the reason
why I called you to get the new door. Everyone
was always pleasant and eager to help. Trina was
wonderful! I guess you know that. She is so
pleasant and professional on the phone and when
I explained our situation--we live in Birmingham
and it is difficult to get there during the week
and when I was there for a few days the first of
the summer, she got the guys out on a Friday
when I was returning to Birmingham, even though
the day was pretty full she got those guys out
to measure my door and then we talked about
which door, prices, etc. and then decided and we
set a date. We had a bad storm here the Sunday
before I was to come back up and a huge tree
fell on our house and basically wrecked it and
we had to move out in just a couple of days
after and the world turned upside down for us
for a few weeks. I called Trina to postpone the
installation, she said no problem, "hon," give
me a couple says heads up when you can come up
and we will be out and get it down. And so she
did! There were no glitches, no cancellations on
your end and the guys showed up, in the rain, a
drizzling rain, but rain just the same, on time
and installed the door and it works perfectly
and looks amazingly great!
Thank you all for such a good, professional,
pleasant experience. I hope I can refer you some
business in the future. If the opportunity
arises, you can be assured Garage Doors of
Maryville will come highly recommended by us.
Gratefully yours,
Eddie & P.J. Elrod |